Shipping policy

Your satisfaction is of utmost importance to us and VIORA understands that getting your items quickly is of utmost importance to you, therefore we make every effort to process your order quickly.

Our commitment to delivering exceptional service includes a professional shipping process:

Order Processing Time:

  • Orders received Monday to Friday before 2:00 pm local time will be processed within 3 business days. Weekend and holiday orders will be processed on the first business day of the following week.

Product Exclusions:

Please refer to the specific product page for any exclusions or further details.
Weekend and Holiday Closure:

Kindly note that VIORA does not process shipping on weekends and statutory holidays.
Expedited Shipping:

For expedited delivery, we offer next-day or second-day shipping options. You can select this choice during checkout.
Please allow one business day for processing time, even with expedited shipping.
Shipping Confirmation:

Once your item is shipped, an email confirmation will be sent to you.
If you do not receive an email shipping confirmation, please reach out to our dedicated customer service team at
We strive to ensure your experience with us is seamless and satisfactory.


International Orders

Discover a world of convenience with VIORA's international shipping options. Our commitment to delivering excellence extends globally, providing you with a seamless shopping experience.

1. International First Class Packages:


  • Embrace the world of possibilities, but kindly note that international First Class Packages may take up to two weeks or longer to reach their destination.
  • We encourage you to track your shipment, ensuring you stay informed about its progress.

2. Package Tracking and Security:

  • At VIORA, your peace of mind matters. While we strive for impeccable service, please understand that we cannot assume responsibility for lost or stolen packages.
  • Keep an eye on your shipment's journey through reliable tracking mechanisms.

3. Order Cancellation Assistance:

  • Your convenience matters to us. Should you decide to cancel an order, we recommend doing so within an hour of placing it.
  • A swift cancellation process is our goal, ensuring your experience remains hassle-free.

4.Exceptional Customer Support:

  • We are dedicated to your satisfaction. If you have inquiries or require assistance, do not hesitate to reach out.
  • Our friendly customer support team is available to address your concerns and provide the support you need.

Open the door to international shopping with VIORA and let us serve you wherever you are.


Taxes and Duties

In accordance with Customs Authorities' requirements, it is necessary for us to declare the value of your order directly on the package. To ensure a smooth process, we kindly ask that you consider the following:

We recommend reaching out to your country's Customs Agency for information on potential taxes and duties that could be relevant to your order.

Please be aware that Custom Agents hold the sole authority to release your package. In certain cases, customs procedures might lead to delays in the delivery of your package.

When making a purchase from VIORA, it's important to understand that you bear the responsibility for any applicable customs taxes, duties, or associated fees.

Your understanding and cooperation in complying with customs regulations are greatly appreciated. Should you have any inquiries or require further assistance, please do not hesitate to contact our dedicated support team.


Shipping Confirmation

A shipping confirmation with your tracking number will be sent to the email address that you provided when you placed your order. You will also receive an email when your order is out for delivery.

You will also receive an email when your order is delivered. Please track your shipment as VIORA is not responsible for lost or stolen packages. All order cancellations must be made within an hour of placing your order.


Free Shipping

Orders qualifying for free or discounted shipping are usually shipped via first-class standard ground shipping service. Free shipping applies to orders meeting the minimum requirements stipulated on the website at the time of purchase. VIORA currently offers free shipping on all U.S. orders(retail only). No minimum order required.

Order minimums must be met after any discounts or promotions have been applied.

Free or discounted shipping is only available in the Continental United States only and excludes Hawaii, U.S. Territories, Alaska, and APO/FPO addresses, oversized packages and wholesale orders.

VIORA does not offer free International shipping at this time.

Change or Modify Order

We do our best to change or modify orders before the order has shipped. Once your order has been processed, it has entered the shipping process and no further changes can be made.

VIORA ships with the following carriers

Your packages will be shipped via USPS and UPS. International orders ship via United States Postal Service (USPS), UPS or DHL.

USPS Priority Mail

You will receive your package in 1, 2, or 3 days after your order has shipped, based on your location. All orders, including expedited orders, must allow one processing day before shipping.

VIORA cannot guarantee delivery times for USPS Priority Mail since we have no control over it.

Expedited Delivery

If you need your package urgently, please email our team at We will do our best to expedite your purchase for next-day delivery. Extra shipping charges may apply.

Please note that during a sale, shipment of your purchase may take longer due to higher volumes. We will try our best to get your purchase out to you as soon as possible.

Shipping and Delivery

Please track your packages as VIORA is not responsible for lost or stolen shipments that have received a delivery confirmation from shipping carriers.

All packages can be left in your mailbox, or at your front door by USPS or FEDEX if no one is available at your home to receive them.

If you did not receive your shipping confirmation email, please check your spam/junk mail folder and contact

If you have any questions or concerns regarding the delivery of your order, you can email

Track Your Order

Easily track your order around the clock through your
account or directly on, FEDEX, DHL and UPS websites. Stay updated on the status of your shipment, 24/7, with just a few clicks.

Products Received Damaged

Upon receiving your package, please inspect your shipping box and the items inside for damaged items. We ask that you take an image of the damaged item(s) and contact us immediately or within 7 days of receiving their package to notify us of any issues.


Shipping Cancellations / Refusals

Any packages returned to VIORA due to a wrong address, refusal upon delivery, or cancellation may incur shipping charges. Shipping and handling charges are non-refundable.

Incorrect shipping information may cause shipping delays and may incur additional shipping charges.